Madison Reed

I have been charged 3 more times after I cancelled membership over 3 months ago. NO phone number I called will actually go thru.

Just rings, AI "person" answers and repeated requests to be transferred to customer service end up in an automatically terminated phone call.

I will NEVER do business with this company again nor will I recommend it to anyone ever. Worst experience ever.

I just received a notification from Paypal in the amount of $40.54, invoice ID #12092****, Transaction ID #5XN63257BP83325. I did not place this order.

If this is some kind of recurring order, I do not want to subscribe. I would like a refund for the $40.54 and to be taken off of any recurring order that I may have inordinately been set up for.

Please advise that this has been done at soon as possible.

Melanie Hill

Text melhill915@***.com

Phone: 405-923-****

Cannot order online sale products. Frustrated with website, not able to access sale hair products.

Taking too much of my time and not getting anywhere.

Wasting time I don't have!

Inquired about ingredients and the colorist response was very complete and respectful. Good call and satisfactory response

I've been a very happy customer of Madison Reed for over two years, until I had my "all over color" refreshed a few days ago.

The "expert colorist" left the color on far too long, resulting in a mousy brown instead of the champagne blonde I expected.

When confronted the following day, she insisted this was "normal" or that I "should have" had her apply Prosecco Gloss instead. Shoulda, coulda, woulda. And I'm left with a very unflattering hair color.

THEN, they make it next to impossible to communicate other than by phone or "through the app."

I've been trying to book an appointment for two days, but when I get to the payments part, it's telling me I have to pay $90. But I have a membership!

And I have been using it monthly, and I have been charged each month, including mid-June, so I should be able to book an appointment without paying anything. I need someone to call me, or my next stop is the Better Business Bureau.

Madison Reed Salon was a terrible experience!

The staff was Unprofessional and mixed up credit cards at the check out. They discussed tips and the entire salon could hear the conversation.

Worst of all is that my hair is now horrible!! The dye DRIED my hair which now has no bounce or body.

Its like I have straw for hair. Don't waste your hair !!

Havent gotten a refund after nearly a month. The first thing the stupid robot asks is your name - it previously would acknowledge me, now its not even registering my name. I think Im genuinely being scammed.

I couldnt get through to somebody. I signed up to be a new member using a link from a friend and paid for my membership using Amazon option.

I cannot locate my account or the coupon that my friend sent me and I cant get help from a life person that your company. A bit frustrated.

Please call me to discuss why I have not gotten my refund. I tried calling the customer service number and have been hung up on 2x. My return was received by you on 4/25/25.

All they managed to do was fry my daughter`s hair and leave me looking like it was time to spend more money on getting my roots done. I looked like *** in my first day and my new job.

My daughter's hair was falling out trying to fix what the stylist did to it. Awful experience.

the stylist did not do as I said and gave me an entirely wrong color and over charged me...it has been ridiculous trying to get to speak with a human being

My boxes are supposed to be delivered every four weeks. For two months now, I've gone to do my hair and there was no box.

I immediately re-order online to send it now and it tells me a month off! There's no way to contact them on their website, no email address that works, chat is always unavailable. I am so livid, unable to get my product that they've already charged me for. This is unacceptable for any company.

Unbelievable. I have used them for six years now and they've gone downhill and are unreachable.